When should a DCW call their supervisor after an incident has occurred?

The most appropriate time for a Direct Care Worker (DCW) to call their supervisor after an incident is after the paramedics have been called and the client is safe. This response emphasizes the prioritization of the client’s safety and well-being, which is fundamental in the role of a DCW. By ensuring that the client is safe first, the DCW demonstrates proper judgment in managing emergencies.

Once paramedics are engaged, it allows the DCW to focus on the immediate care of the client and provide essential information to the supervisor about the incident, rather than diverting attention during a critical situation. In typical procedures, incident reporting and supervisor notifications are important but should happen after ensuring medical assistance is in place and the client is stabilized.

Calling immediately after the incident may not be ideal, as the DCW might still be engaged in emergency procedures. Waiting for the client to regain consciousness or for the paramedics to arrive both delay the crucial steps needed to ensure the client’s immediate safety and care. Prioritizing the safety of the client first reflects good practice in the field of direct care.