When calling 911, what is an important guideline a DCW should follow?

Staying calm when calling 911 is crucial because it helps you communicate clearly and effectively with the emergency dispatcher. A calm demeanor allows you to articulate the situation without panic, ensuring that important information is conveyed clearly. This is particularly vital in emergency situations where every second counts, and the dispatcher needs precise details to send the appropriate help. Staying calm also helps to manage your own stress and allows you to think more clearly about what assistance is needed.

The other options do not provide as effective guidance in an emergency. Yelling for help could create more confusion and may not provide clarity to the dispatcher. Providing detailed medical records is not feasible during a 911 call, as immediate verbal communication is necessary. Discussing the situation with bystanders might lead to distractions and miscommunication, preventing you from focusing on the call and providing the critical information that first responders need.