In a crisis situation, what is the appropriate action for a DCW?

In a crisis situation, notifying the supervisor and following established procedures is crucial for ensuring the safety and well-being of both the clients and the direct care worker. This approach allows for a coordinated response, leveraging the knowledge and resources of the supervisor to effectively address the crisis. Established procedures are designed to manage crises systematically, reducing confusion and potential harm that may arise from acting independently or without a clear protocol.

By following established procedures, the direct care worker not only maintains compliance with agency policies and regulations but also ensures that actions taken are in line with best practices in crisis management. This method helps to uphold the standards of care and support required in the direct care profession, fostering an environment where clients feel secure and supported during emergencies.

Responding independently or leaving the room might exacerbate the situation, while waiting for instructions from clients is not practical or safe in a crisis. Therefore, the most responsible and effective action is to inform the supervisor and adhere to established protocols.